[PUBLIC EVENT] In 2023, the SWD returns with both hotline and physical appointments!

From September 4, 2023 to November 30, 2023

Now closed

Every year at the start of the academic year in September, the Université de Lyon sets up its Students Welcome Desk to greet international students and help with their their back-to-school procedures. In Lyon, the 2023 edition will be held from September 4 to November 30.

For three months, the Students Welcome Desk teams inform and guide international students on all the administrative procedures, in particular those relating to the student residence permit, but also (in collaboration with the Crous de Lyon) on all the assistance and support available. The main objective is to help them get the university year off to a good start, and facilitate their arrival into the region.

Several tools are available to international students to better understand and carry out these administrative procedures:

  • A hotline to inform, advise, redirect to the dedicated service(s), or even make an appointment for personalized support

Hotline animated by mutilingual advisors
+33 (0)4 37 37 43 00
Monday to Friday, 10 a.m. - 1:30 p.m. / 3 p.m. - 5 p.m.

  • A reception and physical support space adapted to the needs of students (access to rights, health, housing, transport, precarious resources)

Please note: the physical reception area is by appointment only. Appointments are offered to students who require it, after calling the hotline.

  • A bilingual web portal including resources, contacts in our institutions, procedure sheets, etc. as well as a Facebook page dedicated to live information during the device.

In French: www.universite-lyon.fr/swd
In English:


The Students Welcome Desk also exists in Saint-Étienne!

The Saint-Étienne SWD team will be available to provide you with information and support you with questions related to residence permits, health, housing or even student and cultural life in Saint-Étienne. Thematic workshops and sessions will take place at La Comète in Saint-Étienne.

Office hours:

From August 28 to October 13, 2023, Tuesdays from 9 a.m. to 1 p.m. and Thursdays from 1 p.m. to 5 p.m.
At the "Comète" - Youth Info Center - 7 Avenue President Emile Loubet, 42000 Saint-Étienne
More information Contact the Saint-Étienne team on
welcome-student @ univ-st-etienne.fr